Company Profile

Conssero plc was established in 2002 following a development project with Kingston University under a KTP “Knowledge Transfer Partnership” scheme. We are an independent company committed to improving collaboration between key stakeholders in property, namely, owners, managers and tenants.

We offer a low cost on-line subscription service that provides a platform for property owners, managers, consultants, service providers, inspectors and tenants to collaborate together to improve service levels and realise significant cost savings.

All participants have access to the same data, dependent upon their permissions, and therefore transparency of service delivery, communication of key information and optimisation of all aspects of the performance of the buildings concerned can be realised.

With more and more service and maintenance contracts being written with key performance indicators and service levels needing to be met by out-sourced service providers, Adrian Godwin, the founder of Conssero, saw the need for a solution that would provide “closed loop control” of the service chain and by making the information transparent could improve service, increase speed and reduce costs.

The solution needed to be simple to use, cost-effective and web-based. In addition by dispensing with voice-based telephone calls to helpdesks and providing full automation of the complete loop from time/date stamping of an initial reactive request, to setting an ETA to respond, to logging the date/time of arrival on site of the service provider, updating interested parties all the way along in “real time”, until the final closing out of the site request is logged, huge savings in administrative costs can be achieved.

The company has developed this platform around their patented invention of the “site terminal” which turns an IP phone, web kiosk or any similar device, with a unique internet address, into a device for recording site events at a given location in a building. In this way all participants can be certain of the location from which the data, request or event has taken place when it is entered on to the web-based platform.

Today that solution now encompasses nearly two dozen modules ranging from reactive maintenance to tenant broadcast and from retail sales gathering to handling statutory equipment inspections. The solution is multi-lingual, multi-currency and multi-timezone. One portal for all stakeholders to share all the information in “real time”!

Benefits

Improve Service

“Self-Service” facilities management for building users using IP Phones

Increase Speed

“Real-Time” communication between tenants, service providers and property managers

Reduce Costs

Eliminate “helpdesks” and administration

Detailed benefits of our application include the following;

Improved Service

* “Self-Service” facilities management for building users using IP Phones provides a more responsive service to individual building users
* Proactive monitoring of service levels against key performance indicators across borders, buildings and enterprises
* Easy to use online reporting system provides visibility of both “in-house” and outsourcerd service providersand their performance
* Reduced “downtime” on business critical equipment from “closed loop” control of service delivery
* Improved partner relations through shared information and transparent service-level monitoring

Increased Speed

* “Real-Time” communication between tenants, service providers and property managers
* Easily accessible asset, contract and risk assessment registers
* Allows service providers to view their own performance and status of ongoing site requests
* Real time communication between all parties increases response times and efficiencies
* Site representatives and building users can request maintenance using IP phones or PCs
* Fastest possible resolution of all reactive maintenance issues

Reduced Costs

* Eliminate “helpdesks” and administration
* Only pay for work requested and done
* Huge savings in monthly helpdesk, communications and administrative expenditure
* Multi-lingual & multi-currency application facilitates standard global maintenance contracts
* Negotiate better multi-site national and international contracts
* Simple subscription based service, no costly software to install, manage or maintain
* Total transparency of information / costs

Reduced Exposure to Health & Safety Risks

* It is the employer’s duty to assess risks to lone workers and take steps to avoid or control risk where necessary - Health and Safety Executive
* Know who is doing what and where in “real time”
* Alerting system reduces risks and exposure to Lone Workers
* Online acceptance of risk assessment by the service provider
* Ensure visibility of time crtical safety defects and their clearance

Measuring Service Delivery

Do you have problems verifying your service providers are meeting their obligations?

Not really sure if all those KPI’s and vital service level agreements are being met?

Want to stop endless travel and administration just trying to know what is going on at your sites?

Like the idea of a simple, seamless way of viewing service delivery on a “dashboard” in real time?

Is it an uphill struggle trying to arrange and manage contracts for maintenance on your sites?

Don’t have a clear view of what maintenance has been carried out on your building’s vital assets?

Do you need to know whether contractors have carried out all their work and which invoices should be paid?

Are you frustrated by the lack of shared information between you and your service organisations?

If you answered Yes to any of these questions we can help.

If you would like a no obligation free consultation please contact us.