Application Overview

Set out below is a summary of all the modules Conssero’s “Connect” application offers…

Planned Maintenance

Routine inspections, replacement of consumables, maintenance activities on equipment etc are all tasks that fall under the umbrella of planned maintenance. These planned activities can be scheduled within the system and monitored against real time site visits. By allocating time required for each task, resource schedules can be built to ensure maintenance teams have appropriate workloads. As needs dictate planned routines can be moved around and exception reports, amongst many others, can be easily generated

Retail Sales Data Gathering

Another module of Conserro’s “Connect” solution enables retail centre managers to gather retail sales data on a daily, weekly or monthly basis and compare and contrast sales trends across particular retailers, merchandise types etc giving the asset managers immediate feedback on promotional events and activities designed to maximise outlet sales. Tenants enter data through a standard IP phone and the entire system is automated utilising PIN codes for secure access etc.

Tenant Broadcast

Conssero’s “Connect” also incorporates a facility that enables building managers and property managers to broadcast questions and information to all tenants immediately via IP phones and gain acknowledgement and/or feedback via the same phone. The broadcasts can contain images captured from any source making it easy to broadcast all types of information. Again, the system is highly automated with locations that respond with specific feedback identified as colour coded locations on building floor plans.

Reactive Maintenance

The reactive maintenance module allows the reporting and tracking of reactive requests. Reactive requests can now be made by using the building user’s own IP phones as a site terminal.  This enables “self-service” facilities management to be offered to building users, cutting out the costs of helpdesks, with the platform able to pinpoint not only the building but the room or location in the building where the problem is. Again this cuts down the delay between the problem being reported and the “fixer”, whether an “in house” team or an external contractor receiving the request. Reports can be run on the efficiency of service delivery and the performance of the service provider. Individual users can now have direct feedback to their phone of the ETA to attend to the problem, a unique ticket reference and updates as the problem is being solved. Using the site terminal, the system is uniquely able to track the work completed and time and date stamp exactly when every event occurred from the initial problem being reported to its satisfactory resolution.

Lone Worker Protection

Essentials incorporates a facility that offers protection if a contractor is working alone on a site. When the lone worker signs into the system to start the work a telephone number will need to be entered. If the worker has not returned within a specified time and logged on to the site terminal then the call centre and building management will be notified automatically. The same module also allows the building management to know exactly who is on site at any particular time.

Tenant Security

Conssero’s “Connect” incorporates a facility that offers two-way communication between building management and individual tenants on an IP phone other than by voice. This enables the tenant to request security attendance discretely with the touch of a button that will immediately alert centalised building security to attend a specific location. Building security can, in turn, send back a silent acknowledgement to the phone to reassure the user that help is on its way!
Risk Assessment Management

This feature allows you to upload on to the platform all your risk assessments, which are then easily viewable by all those working with the particular equipment or at a particular location covered by that risk assessment. The feature also allows you to quickly view and update the risk assessments held on-line. This considerably reduces the potential health and safety liability for landlords, tenants and managing agents, especially on so-called “unmanned sites.”

Helpdesk

“Connect” includes a helpdesk facility for those organisations still wishing to provide a human interface to the system for users. The helpdesk allows reactive and planned requests to be entered into the system for handling by different service providers. All the various service providers, departments etc can communicate through the system to allow everyone to view the progress of requests.

Maintenance Audits

The management and planning of Maintenance Audits are scheduled within this feature. On completion of Maintenance Audits by third parties, defects can be split for the attention of the Managing Agent or Maintenance Contractor for action. You are also alerted if your maintenance audit becomes overdue and the module allows the audit to be assigned to particular “surveyors” for their actioning.

Safety Certificate Tracking

All safety certificates can be stored against individual assets or services. Histories of all safety certificates are saved on the system and can easily be accessed. Reminders can be sent to alert staff when a safety certificate is due to expire or is already overdue.

Statutory Reports

Essentials has the facility to import statutory reports from statutory inspection agencies. They are easily viewable and the system will alert you when they are overdue. It enables time constraints to be placed on all defects and each to generate its own audit trail to completion. The reports can be “processed” on-line by technical specialists able to identify what might be included within maintenance contracts and which items require a separate work order raising.

Data Links to Plant & Equipment

This module allows our application service to interface with third party remote monitoring companies and equipment to accept high level alerts from items of plant or equipment. This means that whereas initially the equipment assets might be “virtual” they can be transposed into equipment items that are IP-compatible and that will report directly to the platform when they need attention e.g. breakdowns.

Management Reporting

The reports available on the platform are extensive and generally available in html, pdf or excel format.

Contract Management

All contract summaries can be saved and viewed to allow easy access when locating and updating. KPI’s, work rates, item costs and SLAs etc are all set within the contract module.

Financial Records and Budgeting

All financial records and budgeting information are held against each piece of equipment or service defined on the platform. Individual budgets can be set up and tracked easily. Essentials also allows you to precisely analyse how much the piece of equipment or service has cost over a specific time period and breaks down costs into different categories for analysis.

Call Centre

This module presents an easy to use interface for service providers, often logged in at their telephone call centres, to receive site requests and to set their ETA’s in response. Operators set an expected time of arrival for their representative to arrive on site in response to a site request and the screen enables the progress of the request to be monitored in “real time”. Upon receiving new site requests the call centre is alerted via an audiovisual alert.

Asset Register

Organisations can set up and maintain an asset register for each site within their defined organisational structures. The asset register, in conjunction with contracts, reflects the “real world” workings, maintenance and management of each asset.

Work Orders

Work Order numbers provide a unique reference number for each job undertaken. Work Order numbers can be defined and organised against divisions, divisional sites or key accounts, providing a facility where Work Orders can be easily monitored and audited.

Quotation Handling

By having all the various stakeholders on-line to the platform Essentials has the facility to request quotes from other parties through the system. An audit trail of the quote history is saved on the platform and then work orders can be issued against quotes received.

Site Request Routing

This module enables users to decide how they wish each type of site request (by service or equipment type)to be handled. Generally there are three ways to handle site requests (i) pass all immediately through to the service provider (ii) send to building management for review and advance approval before sending to the service provider (iii) store with the building management to process as a batch of jobs for a service provider to handle or quote for before instructing work to be carried out.