Improve Service

“Self-Service” facilities management for building users using IP Phones

Increase Speed

“Real-Time” communication between tenants, service providers and property managers

Reduce Costs

Eliminate “helpdesks” and administration

Detailed benefits of our application include the following;

Improved Service

* “Self-Service” facilities management for building users using IP Phones provides a more responsive service to individual building users
* Proactive monitoring of service levels against key performance indicators across borders, buildings and enterprises
* Easy to use online reporting system provides visibility of both “in-house” and outsourcerd service providersand their performance
* Reduced “downtime” on business critical equipment from “closed loop” control of service delivery
* Improved partner relations through shared information and transparent service-level monitoring

Increased Speed

* “Real-Time” communication between tenants, service providers and property managers
* Easily accessible asset, contract and risk assessment registers
* Allows service providers to view their own performance and status of ongoing site requests
* Real time communication between all parties increases response times and efficiencies
* Site representatives and building users can request maintenance using IP phones or PCs
* Fastest possible resolution of all reactive maintenance issues

Reduced Costs

* Eliminate “helpdesks” and administration
* Only pay for work requested and done
* Huge savings in monthly helpdesk, communications and administrative expenditure
* Multi-lingual & multi-currency application facilitates standard global maintenance contracts
* Negotiate better multi-site national and international contracts
* Simple subscription based service, no costly software to install, manage or maintain
* Total transparency of information / costs

Reduced Exposure to Health & Safety Risks

* It is the employer’s duty to assess risks to lone workers and take steps to avoid or control risk where necessary - Health and Safety Executive
* Know who is doing what and where in “real time”
* Alerting system reduces risks and exposure to Lone Workers
* Online acceptance of risk assessment by the service provider
* Ensure visibility of time crtical safety defects and their clearance